Frequently Asked Questions
General FAQs
Can I view and/or test drive one of the models?
Yes, you can contact any dealer/reseller of our products, or our head office directly to make such arrangements.
How do I charge my scooter/bike?
All our products are supplied with a battery charger, that can be charged in a regular South African wall socket outlet.
Do the bikes have any ant-theft features?
Most of our products are supplied with a remote control for enabling operation of the bike, or with an Android/IPhone App which can be used to lock/disable the bike.
However, as an added deterrent, we highly recommend a physical bike lock be used.
How to clean your electric bicycle/scooter?
It’s not difficult. We recommend setting up a regular schedule will help you remember each step and practice it with care. The idea is to incorporate cleaning into your riding routine.
It doesn’t take much to keep your scooter clean and dust-free. You can keep your supplies in a well-organized spot that won’t take up much space.
• Two buckets: they can be any size; one is for warm, soapy water, and the other is for clean water
• Mild dish soap
• Long-bristle unused paintbrush
• Three microfiber cloths
Clean Your eScooter in 7 Easy Steps
1. Cover the battery charger port and wrap the speed control components with waterproof material.
2. Combine dish soap with lukewarm water in one bucket, and fill the other with only lukewarm water for rinsing.
3. Wipe down the handle grips and controllers with a dry microfiber cloth. They don’t get too dirty as a general rule; however, if they appear to have some build-up, use a slightly damp cloth to wipe it away carefully.
4. Wipe down the footrest, suspension, kickstand, fenders and lights with a soapy cloth first and rinse it with a damp cloth from the clean water bucket.
5. Wipe away excess debris from the deck and tires using the brush.
6. Use a damp soapy cloth to wash off your electric scooter’s wheels, deck, tires and brakes. Follow it up with a rinse of clean water using a soft damp cloth.
7. Use a clean microfiber cloth to dry each of the areas thoroughly. It preserves the effectiveness of the components and eliminates surface water.
Under no circumstances should you use a high-pressure cleaner/washer, as this can lead to water ingress and damage your scooter.
Do I need insurance for my electric bicycle/scooter?
Insurance is optional and is left at the discretion of the buyer. We suggest that electric bicycles and electric kick scooters be added to your all risks cover under your general householder’s insurance policy. For any financed products, the finance institution will no doubt request insurance cover.
Electric Bicycle FAQs
How far can I go on a single charge?
Mileage depends on each bike model and a number of factors including the weight of the rider, added gear, terrain, tire pressure, temperature, wind speed, etc. The average range on a fully charged battery is related to the detailed battery capacity which you choose. If you want to ride a long range, you should choose e-bikes with larger batteries.
Are electric bikes safe?
Absolutely! Electric bikes are as safe to ride as a regular bike. When you need to stop or slow down, all you need do is apply the brakes and release the hand throttle or stop pedalling to cut the power. All our Electric Bicycles bikes are built to the highest quality.
What maintenance is required?
Aside from keeping your battery charged, maintaining Electric Bike is the same as any bicycle.
After the bike’s been ridden about 100 miles you’ll need a basic tune-up. This is standard procedure for all new bikes as they’re broken in. If you’re riding in wet conditions, you’ll want to take extra care and make sure you keep your drivetrain clean and well-lubed.
The most important (and simple) thing you can do is check your tire pressure regularly, and keep them inflated as indicated on the tire.
When to Charge the Battery
We recommend charging the battery back to full after each ride so the battery is topped off and ready to go the full range whenever you want to ride the e-bike!
A battery with a partial charge can be left without immediately charging back to full. If a battery is left empty for an extended period, however, it can become damaged and/or non-functional. So we suggest you to charge the battery if you don’t use e-bikes exceeding two months.
Are fat tire ebikes worth it?
Whether a fat tire electric bike is worth it for you depends on your personal preferences and needs.
Fat tire ebikes are designed with wider tires, typically around 4 inches or more, which provide improved stability and traction on uneven terrain, such as sand, snow, and mud. This makes them a popular choice for off-road riding, including mountain biking, trail riding, and beach cruising.
In addition, fat tire electric bikes can offer a smoother and more comfortable ride than traditional bikes, as the wider tires help absorb shocks and vibrations. The electric assist can also make riding easier and less strenuous, especially when tackling steep hills or covering longer distances.
However, fat tire electric bikes tend to be heavier and more expensive than traditional bikes, so they may not be the best choice for everyone. Additionally, the wider tires may not be necessary for riders who primarily stick to paved roads or smoother trails.
Ultimately, if you plan to do a lot of off-road riding, or you simply want the added stability.
Is it harder to pedal a fat tire electric bike?
Compared to a regular bike, it may be slightly harder to pedal a fat tire electric bike due to several factors.
Firstly, fat tire electric bikes are generally heavier than regular bikes, as they have larger and heavier tires, a more robust frame, and an electric motor and battery. This extra weight can make pedalling more challenging, especially when going uphill or over rough terrain.
Secondly, fat tire electric bikes have wider tires, which create more rolling resistance than narrow tires. This resistance can make it more difficult to pedal, especially when riding on flat terrain or at higher speeds.
However, it’s important to note that the electric motor on a fat tire electric bike can provide significant assistance when pedalling, which can offset the additional weight and rolling resistance. Riders can adjust the level of assistance provided by the motor to make pedalling easier or harder, depending on their preferences and the terrain they are riding on.
Overall, while it may be slightly harder to pedal a fat tire electric bike than a regular bike, the electric motor can provide significant assistance to make riding easier and more enjoyable.
Are Fat tire Ebikes good on pavement?
Yes, fat tire electric bikes can be good on pavement, but it depends on the specific model and your personal preferences. The wider tires can offer stability and traction, but may also create more rolling resistance. Powerful motors, suspension systems, and comfortable riding positions can make for a better pavement riding experience.
What are the advantages of fat tire electric bikes?
There are several advantages of fat tire electric bikes:
1. Versatility: Fat tire electric bikes can handle a variety of terrains, including sand, snow, gravel, and mud. This makes them an excellent choice for off-road riding and exploring new terrain.
2. Stability: The wider tires on fat tire electric bikes offer greater stability and traction, especially when riding over rough or uneven terrain. This can help reduce the risk of falls and injuries.
3. Comfort: Fat tire electric bikes are generally more comfortable to ride than regular bikes, thanks to their wider seats, upright handlebars, and relaxed riding positions. This can make for a more enjoyable and less strenuous riding experience, especially on longer rides.
4. Range: Fat tire electric bikes have larger batteries than regular electric bikes, which can provide a longer range and allow riders to travel greater distances without needing to recharge.
5. Fun: Riding a fat tire electric bike can be a lot of fun, especially when exploring new trails and terrain. The electric motor provides additional power and assistance, making it easier to climb hills and ride for longer periods.
Which fat tire electric bike is best?
There are many great fat tire electric bikes on the market, so the best one for you will depend on your specific needs and preferences. Here are some factors to consider when choosing a fat tire electric bike:
1. Terrain: Consider the types of terrain you’ll be riding on, such as sand, snow, gravel, or mud. Some fat tire electric bikes are better suited for specific terrains than others.
2. Motor: Look for a fat tire electric bike with a powerful motor that can handle your riding needs. Some models offer multiple levels of pedal assistance, allowing you to adjust the level of assistance based on the terrain and your riding style.
3. Battery: Consider the size and range of the battery, as this will impact how far you can ride on a single charge. Some models offer removable batteries that can be easily swapped out for extended rides.
4. Suspension: Look for a fat tire electric bike with a suspension system that can absorb shocks and vibrations on rough terrain, providing a smoother and more comfortable ride.
5. Price: Fat tire electric bikes can vary significantly in price, so consider your budget when choosing a model.
Electric Kick-Scooter FAQs
Is a licence required to ride an electric kick scooter?
No, this is not necessary, but bear in mind that the kick scooter cannot be ridden on any public road.
Can electric scooters be used in the rain?
This depends on the IP rating of the scooter. Most of our scooters are IP56, which will allow the scooter to be used in rain.
But, scooter should never be submerged in deep standing water, and extra care should be taken as wet conditions increase the risk of falling and/or having an accident.
Are electric scooters safe?
All our scooters feature front and rear disc brakes, in addition to electronic brakes (on some models), that can be adjusted to your preference. They also have bright front and rear lights and reflectors.
We recommend owners buy a mechanical/electronic bell to ensure you’re seen and heard, day or night.
Of course, there is an inherent risk when using any vehicle, so you should always follow along with our safety recommendations when riding, including wearing a helmet at all times.
Do kick scooters require frequent maintenance?
With fewer parts compared to any gas-powered vehicles, kick scooters are a low-cost, low-maintenance alternative to getting around your city. Typically, riders have travelled thousands of kilometres on their scooters, with minimal maintenance required.
Most kick scooter users will need to perform occasional brake and tire air pressure checks over the life of their vehicle, which is normal for any vehicle.
You can literally save hundreds (or thousands) of rands by skipping the car. Say goodbye to oil changes, replacing engine and air filters replacements, and engine maintenance.
Electric City Scooter FAQs
Is a licence required to ride an electric city scooter?
Yes, a valid motorcycle licence is necessary in order to legally ride on South African roads.
For off-road motorcycle, no licence is required.
Do you offer vehicle registration and licencing?
Yes, vehicle licensing and licencing is necessary for any scooter that will be ridden on public roads. The cost for this will be shown in the sales agreement.
What licence do I need for an electric city scooter.
To ride an electric scooter, you will need the same licence as a petrol motorcycle version, as the power is in kilowatts(kW) and/or speed(km/h). So the licence required depends on the output, as follows;
| Vehicle Category | Max Speed | Power in kW | ICE Capacity | License Required | Minimum Age |
|---|---|---|---|---|---|
| L1 | 45km/h | max 4kW | max 125cc | A1 | 16 |
| L3 | greater than 45km/h | n/a | greater than 125cc | A | 18 |
Do electric city scooters require frequent maintenance?
With fewer parts compared to any gas-powered vehicles, electric city scooters are a low-cost, low-maintenance alternative to getting around your city. Typically, riders have travelled thousands of kilometres on their scooters, with minimal maintenance required.
Most electric scooter users will need to perform occasional brake and tire air pressure checks over the life of their vehicle, and servicing of the few wear-and –tear parts – which is normal for any vehicle.
You can literally save hundreds (or thousands) of rands by skipping the car. Say goodbye to oil changes, replacing engine and air filters replacements, and engine maintenance.
Are electric scooter cheaper to run than petrol ones?
Yes, the running costs of electric scooters are significantly lower than that of electric ones. A study in India in 2022 showed that electric scooter running cost are about one eighth that of equivalent petrol models – see data below.
| Electric Scooter | Petrol Scooter | |
|---|---|---|
| Running cost per km | 6c | 48c |
source: Business Insider (India) 2022, based in India data